Customer Service
Complete systems assembled by Millennium Systems Canada Inc. have a 2 year Parts and Labour Depot Warranty, unless otherwise specified. All parts come with a 1 year warranty if they are not purchased in a system, or if they do not meet the minimum system requirements. If you have questions about meeting minimum system requirements for warranty, please visit the link just below, or contact your sales rep. These warranties are provided by Millennium Systems Canada Inc. and the manufacturer may provide an extended warranty on some products. Please visit our warranty information page for more information on Millennium Systems warranty. If you require an RMA from Millennium Systems you can contact our RMA department by phone to request an RMA number, or you can download the RMA request form and fax it to us at 291-3850, and we will contact you within 1 business day.Please read our RMA policy for returns below.

Download RMA request form (PDF)

RETURN MERCHANDISE AUTHORIZATION (RMA) POLICY

1. All RMAs must be accompanied by a copy of the original invoice or there will be an administrative charge of $10.00 per instance.

2. Any product returned defective:
a) within 30 days of the invoice shall be considered DOA and
    i. can be credited at the lesser of the invoiced price or the current market price.
    ii. or can be exchanged for identical product subject to availability.
    iii. or shall be sent out for repair.

b) over 30 days but less than 1 year
    i. can be exchanged for identical product subject to availability.
    ii. or shall be sent out for repair.

c) over 1 year
    i. shall be sent out for repair.


3. Any product returned not defective:
a) within 10 days of the invoice
    i. can be credited at the lesser of the invoiced price or the current market price.

b) within 30 days
    i. can be credited at the lesser of the invoiced price or the current market price with a 20% restocking fee.
Note: All not defective products must be in original packaging and not opened. All special order items are subject to a 20% restocking fee.

4. No credit notes will be issued after 30 days.

5. No cash refund.

6. Any RMA not under warranty will be charged $85 per hour of labour (minimum half-hour) plus cost of parts.

7. For all RMA items, customers should:
a) Phone our RMA department for an RMA number. All further inquiries shall use this number as a reference.

b) Send RMA items with prepaid freight accompanied by its invoice (to avoid the administrative fee) and the following information on a packing slip:

    i. item description
    ii. item serial number
    iii. nature of the problem
    iv. RMA number from Millennium (Must have this or items will be left unattended)
    v. customer name
    vi. customer address
    vii. customer phone number
    viii. contact person

The implementation of these new policies and procedures will allow us at Millennium Systems to better serve you, our customers, by providing more timely service with higher quality control. Your co-operation is greatly appreciated.

If you need warranty service work you can download the RMA request form and fax it to us. Our contact numbers can be found under the Contact us section.



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